Last updated: 14 January 2021
www.copaping.com ('Website') is provided by Copaping Limited ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we are providing this Privacy Notice ('Notice') to explain our approach to personal information. This Notice forms part of our Terms and Conditions, which governs the use of this Website.
Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it is unlikely we will possess and process any information relating to you.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We will endeavour to remind you of your right to opt-out on each occasion that we provide such information.
Registered number: 681688
Registered office: The Black Church, St. Mary's Place Dublin 7, D07 P4AX, Dublin 7, Dublin, Ireland
We will only collect personal information relating to you if one of the following conditions have been satisfied:
At the point of collecting the information, we will endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we will provide you with the opportunity to tell us that you are happy to provide the information.
If at any point in time you change your mind and decide that you do not consent, please let us know and we will endeavour to stop processing your information in the specified manner, or we will delete your data if there is no continuing reason for possessing it.
If you do not consent to a particular bit of processing, we will endeavour to ensure that the Website and our service continue to operate without the need for that information.
Certain information we collect may be considered to be in special categories of personal information. In particular, it may:
If we do collect such information as specified in clause 4.1, we will also ensure that one of the additional reasons for processing outlined in Article 9 of the GDPR applies.
We envisage asking for the following types of information from you:
|Information type||Purpose and related details||Justification|
|Payment details||We ask for this to process your payment.||It's necessary for the performance of a contract with you|
|Contact information||We ask for this to tell you about important information related to your account, special offers, activity, interesting information or, in general, about the website.||It's necessary for the performance of a contract with you|
|Sexual orientation||We ask for this to help display what might be relevant information for some users. This is in a special category of data stated at clause 4.1||We'll only process this information if you consent explicitly|
|Religious or philosophical opinions||We ask for this to help display what might be relevant information for some users. This is in a special category of data stated at clause 4.1||We'll only process this information if you consent explicitly|
|Racial, cultural or ethnic origins||We ask for this to help display what might be relevant information for some users. This is in a special category of data stated at clause 4.1||We'll only process this information if you consent explicitly|
|Other personal and life-style information||We ask for this to help display what might be relevant information for some users.||We'll ask for your consent|
We may collect personal information about you from a number of sources, including the following:
If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.
At the time of collecting information, by whichever method is used, we will endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons.
Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us.
To help us to identify you when you contact us. This will normally be necessary for the performance our contract.
To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you've provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.
To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.
To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.
To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.
To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:
To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. We will only do this if you have told us that you would like this benefit.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
When it is required by law, we will check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.
We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:
They will be processing the data on our behalf as a data processor (where we will be the data controller). In that situation, we will always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.
Sometimes it might be necessary to share data with another data controller. Before doing that we will always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we will let you know; that's required by the GDPR.
Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that's the case, we will always ask whether you agree before sending.
Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
In connection with any transaction which we enter into with you:
We may carry out one or more fraud prevention checks with licensed fraud prevention agencies.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records may also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
If you need details of those fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Copaping Limited, Address of business lines rule.
We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank or from PayPal.
We may allow other people and organisations to use personal information we hold about you in the following circumstances:
If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.
If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.
We have strict security measures to protect personal information.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Where applicable, this section of the Notice also relates to that technology but the term 'cookie' is used throughout.
Some of these cookies are essential to services you've requested from us, whereas others are used to improve services for you, for example through:
To learn more about cookies, you may wish to visit: www.allaboutcookies.org, www.youronlinechoices.eu or www.google.com/policies/technologies/cookies/
This Website uses, or allows use of, the following cookies:
|Cookie name||Cookie qualities||Consent needed|
|october_session||Contains the identifier of the session. It is deleted when the browser is closed. Allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, including those that the editor uses to allow the management and operation of the web page and enable its functions and services, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the process of purchasing an order, managing payment, control fraud linked to the security of the service, make the request for registration or participation in an event, count visits for the purposes of billing licenses for the software with which the service works (website, platform or application), use elements security while browsing, store content for the broadcast of videos or sound, enable dynamic content (for example, animation of loading a text or image) or share content through social networks. Category 2 - performance. First party: we're placing the cookie. Session.||Yes|
|user_auth||Contains the identifier of the identified user. It is eliminated in 5 years. (Technical information as the previous cookie). Category 2 - performance. First party: we're placing the cookie. Session.||Yes|
The distinctions referred to in the above table are as follows:
|Category 1||Strictly necessary||These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. We include in this category cookies that are used only for electronic communication. (The ICC doesn't refer to these cookies, but the law is the same.). Note that cookies for which another person is the controller will never be necessary for a service requested of you. On the other hand, if you've asked another person to send a cookie on your behalf for an essential feature of your website, that would be category 1.|
|Category 2||Performance||These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This information is only used to improve how a website works.|
|Category 3||Functionality||These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session.|
|Category 4||Targeting and advertising||These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.|
As with any other information we may collect from you, we will work to protect the security of your information during transmission by using by using Secure Sockets Layer (SSL) software to encrypt information you input.
We exclude all liability for loss that you may incur when interacting with this third-party advertising or using these third-party websites unless you've consented in accordance with this privacy notice.
If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Copaping Limited, Address of business lines rule, or email us at email@example.com.
Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it is also your responsibility to check regularly to determine whether this Notice has changed.
You can ask us for a copy of this Notice by writing to the above address or by emailing us at firstname.lastname@example.org. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
If you would like access to the personal information that we hold about you, you can do this by emailing us at email@example.com or writing to us at the address noted above. There may be a nominal charge of up to €6.35 to cover administrative costs. You can also ask us to send the personal information we hold about you to another controller.
We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we are holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at firstname.lastname@example.org or write to us at the address above to update your personal information. You have the right to complain to the Data Protection Commissioner if we don't do this.
You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it is no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at email@example.com or writing to us at the address noted above.
We will tell you if there is a breach, or a likely breach, of your data protection rights.